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Company websites: what turns a visitor into a client

Web DevelopmentPlanKit team6 min read

Company websites: what turns a visitor into a client

A visitor to a company website becomes a client after finding three answers quickly: do you offer what I need, why should I trust you, and how do I reach you? Many sites open with their vision and mission while the visitor is looking for something else, so improvement usually begins by reordering what you already have, before any talk of a new design.

Below is a table that ranks your pages by priority, plus an order for your home page with a test for each section. Open your current site on your phone as you read and note what's missing.

Your website pages in priority order

If budget or time is short, build the launch rows, go live, then add the rest. This order is practical judgment that suits most service companies, and it shifts with your business.

PriorityPageQuestion it answers
At launchHomeWhat do you offer, for whom, and what do I do next?
At launchOne page per main serviceHow do you deliver this, what do I receive, how long does it take?
At launchContactHow do I reach you, and when will you reply?
At launchPrivacy policyWhat happens to my data after I send the form?
First monthAboutWho is behind the company, and where does it operate?
First monthWork samples and client feedbackHave you done something like my request?
First monthFAQWhat's stopping me from getting in touch today?
When someone can maintain itBlogWhat's the answer to the question I'm searching for?
When neededCareersDo you have a role for me?

If you pay for ads, send that traffic to a page built around one offer, so visitors aren't pulled into the full site menu.

The order of your home page

Arrange the home page from what matters most to a new visitor to what matters least, and run the test beside each section:

OrderSectionTest
1A sentence saying what you do and for whomCover the logo. Can a stranger name your business from the first line?
2Main contact buttonIs it visible on a phone without scrolling?
3The problem in the client's wordsDid a client actually say this to you?
4Services, linked to their pagesCan visitors reach their service in one tap?
5EvidenceCould you back up every number and name if asked?
6How you work, in a few stepsDoes a visitor know what happens after they get in touch?
7A final invitation to get in touchDoes it say what happens after the click?

The first sentence: say what you do and for whom

Your site's first sentence deserves more of your time than any other. Compare "your partner toward digital excellence" with "we build management systems for mid-sized companies in Egypt and Saudi Arabia." The second tells visitors at once whether they're in the right place, and turns away people you can't serve. If you can't write it, the trouble usually sits in your brand strategy rather than in the copy.

A page for each service instead of one list

Someone looking for a specific service wants a page that answers their questions, and eight cards with two lines each won't persuade them. Google's starter guide also explains that search engines need a unique URL per piece of content to crawl it, index it and send people to it. Give every service page:

  • The problem it solves, who it suits and who it doesn't.
  • The delivery steps, and what the client receives at the end of each.
  • The usual timeline, and what you need from the client to begin.
  • Real questions from your sales conversations.
  • One contact button near the top and another at the bottom.

Getting those pages to appear in search takes ongoing work, covered in our SEO guide for small companies.

Evidence: what do visitors believe?

Visitors believe details they can check far more than words like "best" and "industry leader." Use client names and logos with written permission, show actual work with what was asked and what was done, and say who works at the company and where. Don't publish a number or result you can't prove, because anyone who catches one false claim may doubt the rest.

Price: show a range if you can

Showing a price is a decision that varies by business. If your projects differ widely, explain what drives the price, or give a starting point where that makes sense. You'll take fewer calls from budgets that were never going to fit, and visitors won't need to ask. If you decide against any figure, explain the factors and say when a quote arrives after they get in touch.

One main way to get in touch

A form, phone number, WhatsApp, email and live chat on every page make visitors hesitate. Choose one main route you can answer within a set time, and keep the others on the contact page. On the form, ask only for what you need to reply: name, phone number and the service they want. Leave the details for the call.

A form collects personal data, and that brings responsibilities. Egypt has Law No. 151 of 2020 on personal data protection, and Saudi Arabia has the Personal Data Protection Law published by SDAIA. This is a pointer and not legal advice, so review your privacy policy with a specialist.

Also make sure every request reaches a named person. A site that brings requests nobody follows up wastes everything above, which is the subject of our article on leads that don't convert.

Phones, speed and two languages

Check the site on a phone before a large screen, because Google uses the mobile version for indexing and ranking, and content that appears only on desktop may not get indexed. Try reading a full page and tapping every button with one hand.

Measure speed with numbers instead of judging it on your office connection. Our article on website speed covers how to measure it and what to fix first.

If your site runs in Arabic and English, give each language its own URL, avoid automatic redirects between languages, and add a visible link that lets visitors pick. Each version also needs hreflang tags pointing to itself and to the other version, since Google ignores them when they aren't reciprocal.

How do you know the site is working?

Count requests, because traffic alone tells you little about results. Record each form submission and each tap on the WhatsApp button, as explained in our guide to conversion tracking. Then ask every new client which page convinced them to get in touch and what nearly stopped them. Ten honest answers will show you what deserves changing first.

Common questions

Do I need a redesign? Hold that decision until you've changed the first sentence, the section order and the service pages. Those changes cost less and show whether your problem is the look or the message.

How many pages does a small company need at launch? The first rows of the table, with a page for each service you actually sell. Five finished pages beat fifteen filled with generic text.

Next step

Send your site to three people who don't know your company. Ask them to say, after ten seconds, what you offer, who it's for and how to contact you. Write down their answers and apply the priority table to whatever is missing. If you'd like the site built in this order from the start, take a look at PlanKit's corporate website service.

Company WebsiteConversion